【Summer Holiday Notice】We will be closed from Thursday, August 13th to Sunday, August 16th. Orders and inquiries received during this period will be handled sequentially after the holiday.

Free shipping nationwide (some regions require additional shipping fees).

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Store Name	Wetsuits Japan
Operating Company	UPDRAFT Inc.
Operation Manager	Masaharu Umemoto
Address	Kato Building 4F, 1-4-9 Hosoda-cho, Nagata-ku, Kobe-shi, Hyogo, 653-0835, Japan
Phone Number	TEL:080-3034-3333 FAX:078-646-7991
Email Address	bluelabo@vega.ocn.ne.jp
Business Hours	09:00 - 17:00 (Orders accepted 24 hours)
Holidays	Saturdays, Sundays, and public holidays (Golden Week, summer, and New Year holidays also apply)
Contact Us	Contact Form Here We will reply to inquiries within 3 business days. Inquiries made outside business hours will be handled on the next business day.
How to Order	Please use the shopping cart to place your order.
Shipping Fees	[Courier Service] Nationwide flat rate: Free (Free for purchases over 3980 yen) *Separate shipping fees apply for Hokkaido, Okinawa, and remote islands. Please contact us before purchasing.
Cancellations and Returns (Refunds/Exchanges)	■Cancellations due to customer's convenience We do not accept cancellations due to customer's convenience. Thank you for your understanding. ■Refunds due to customer's convenience We do not accept refunds due to customer's convenience. ■Exchanges due to customer's convenience We do not accept exchanges due to customer's convenience. ■Refunds/Exchanges due to product defects If there is a mistake on our part, such as receiving a product different from what was ordered, we will exchange the product as quickly as possible. In principle, we will only respond to inquiries made within the response period. If there are any defects, please contact us via the inquiry form within 3 days of product arrival. We cannot accept any "returns or exchanges" due to customer's convenience, such as "the product is different from what I expected," "the size doesn't fit," "I ordered it but no longer need it," or "I made a mistake with the order size." Please be sure to confirm the "size" and "product" before placing an order. We cannot accept "returns or exchanges" for products that have been used (including tried on). We also refuse products that have developed "dirt," "stains," "tears," or "peeling" after being tried on. If you encounter any problems, please first consult us via the inquiry form.
Payment Methods	[Credit Card] Various credit cards (VISA/MASTER, DINERS, JCB/AMEX) are accepted. [Cash on Delivery] Please receive the product upon payment. [Cash on Delivery Fees] If you choose cash on delivery, the following cash on delivery fees will be charged based on the total amount of the product price + shipping fee: ・Up to 10,000 yen: 330 yen (tax included) ・Up to 30,000 yen: 440 yen (tax included) ・Up to 100,000 yen: 660 yen (tax included) ・Up to 300,000 yen: 1,100 yen (tax included) [Bank Transfer (Transfer Destination)] The transfer fees are to be borne by the customer. Rakuten Bank Fourth Business Branch Branch Number 254 Account Number 7045931 UPDRAFT Inc.
Payment Due Date	[Credit Card] Immediate settlement. [Cash on Delivery] Please pay the delivery person upon delivery of the product. If you are unable to pay due to absence, please receive and pay within 7 days from the first delivery date. [Bank Transfer] Please transfer the payment to the designated bank account within 7 days after receiving the order confirmation email from us. If payment is not received after 7 days, the order will be invalidated.
Product Shipping Time	Since products are made to order, it will take approximately 3 to 6 weeks after order confirmation (or after payment confirmation for bank transfers). The exact delivery time varies depending on the busy season and order status. If you are in a hurry, please let us know. Full custom orders and size adjustments take longer than usual.
Delivery	[Carrier] Sagawa Express, Yamato Transport [Delivery Service Name] Courier Service ・If multiple products are ordered in a single transaction, they will be shipped once all products are ready for dispatch. [You can specify your preferred delivery time zone] ・"Morning", "14:00-16:00", "16:00-18:00", "18:00-20:00", "19:00-21:00" 　However, even if a time is specified, delivery may not be possible within the specified time due to circumstances. ・Please note that some creases may occur during shipping.