よくある質問
FAQs
How long will the delivery take?
Although it varies depending on the time of year, it usually takes about 3 to 6 weeks. If you are in a hurry, please let us know. We recommend ordering early, especially during the semi-dry season when orders are concentrated.
Please feel free to contact us.
Is there an order fee for full custom orders or size modifications from existing sizes?
Full custom orders start from 4,000 to 5,000 yen (prices vary depending on the item). Please note that customers requiring sizes larger than XLB will be charged a BIG size fee (10% of the product price).
Size alterations are 1,000 yen per area. (The maximum alteration range is plus or minus 4cm per area. Any alterations beyond this will be treated as a full custom order.)
How should I take the measurements?
Please have someone else take your measurements. If you measure yourself, there will be areas you cannot measure or where errors will occur.
Always measure at least twice.
Measurement methods are described in How to Measure, so please refer to them carefully.
If we find any dimensions that seem incorrect, we will contact you, so please provide us with contact information where we can reach you.
Can you take measurements at the factory?
As the factory does not have a measuring space, we ask that you take measurements at home.
Is there a shipping fee?
Shipping is free. For customers in Hokkaido, Okinawa, and other remote islands, an additional shipping fee will be charged. Please feel free to contact us if this applies to you.
How many fabric thicknesses are available?
They are 2mm, 3mm, and 5mm thick. The thickness varies depending on the wetsuit type. For more details, please refer to the product page.
Can I cancel or return my order?
Our wetsuits are made to order and customized to your specifications, so we cannot accept cancellations, returns, or changes to specifications once production has begun.
Please place your order after careful consideration.
After purchasing, the size doesn't seem to fit. Is it possible to adjust it?
We will do our best to accommodate adjustments, but adjustment fees and delivery times may vary depending on the condition of the item. Please note that we may not be able to accommodate overall size adjustments. Please contact us via the inquiry form.
Can it be repaired if it's damaged?
Repairs are possible. If the item is a product of our company, we will repair it at a preferential price even if it is a paid repair. An estimate will be provided after inspecting the actual suit.
However, we may decline repairs if the entire suit is severely deteriorated and stitching or other processing is not possible.
Please contact us for consultations via "Contact Us" or at bluelabo@vega.ocn.ne.jp.
Where can I buy Wetsuit Japan products?
Available at our official online shop, Rakuten Ichiba, and Yahoo! Shopping.